Effective Date: June 1, 2026
At Prime Barbershop Inc in Chelsea, NYC (“Prime Barbershop,” “Prime,” “we,” “us,” or “our”), we take both our craft and your time seriously. This Booking Policy explains how to schedule, manage, and cancel appointments — and what to expect when you visit us. Please take a moment to read it before your first booking.
We ask for 24 hours’ notice on cancellations. Walk-ins are always welcome based on availability. Late arrivals of more than 10 minutes may require a modified service.
1. How to Book an Appointment
Prime Barbershop offers three ways to book:
- Online via Booksy — available 24 hours a day, 7 days a week. Visit our Booksy profile to view available times, select your service and preferred barber, and confirm your appointment instantly. You will receive an automatic confirmation and reminder.
- By phone — call us during business hours and our team will book you directly. A confirmation will be sent by text or email if you provide contact details.
- Walk-in — you are always welcome to walk in without an appointment. We will do our best to accommodate you based on current availability. For specific barbers or weekend slots, booking ahead is strongly recommended.
2. Confirmations and Reminders
After booking online through Booksy, you will receive an automatic confirmation by email or SMS. A reminder is sent 24 hours before your appointment. Please review your confirmation details — service, barber, date, and time — and contact us immediately if anything needs to be corrected.
If you booked by phone and did not receive a confirmation, please call us to verify your appointment is on the books.
3. Cancellations and Rescheduling
We understand that plans change. Our policy is simple:
- Cancel or reschedule at least 24 hours before your appointment — no issue, no charge. You are welcome to rebook at any time.
- Cancel less than 24 hours before your appointment — this may be noted on your account. Repeated last-minute cancellations may affect your ability to book certain slots in the future.
To cancel or reschedule, use the link in your Booksy confirmation, the Booksy app, or call us directly during business hours. Please do not cancel via social media message or email, as these may not be seen in time.
4. No-Shows
A no-show means not arriving for a confirmed appointment without any prior notice. We hold appointment slots specifically for you, and a no-show affects both your barber’s schedule and other clients waiting for that time.
After a no-show, we may ask for a deposit to hold future bookings, or limit online booking access at our discretion. We apply this policy fairly and consistently — it is not meant to penalize, but to protect the experience for all of our clients.
5. Late Arrivals
Please plan to arrive a few minutes before your appointment, especially on your first visit. If you are running late, let us know as soon as possible — a quick call or message helps us plan accordingly.
- Up to 10 minutes late: We will do our best to fit you in for the full service.
- More than 10 minutes late: We may need to shorten the service to stay on schedule for the next client, or in some cases reschedule. We will always communicate with you before making that call.
6. Choosing Your Barber
We encourage clients to book with a consistent barber to build a working relationship and ensure your barber knows your preferences and hair over time. That said, all of our barbers at Prime are trained to the same standard, and you are always in good hands regardless of who you are with.
If you have no preference, Booksy will show you available slots across all barbers. If you have a specific request, book directly with that barber’s availability.
7. Services and Pricing
Our full service menu and pricing is available on our website at https://www.primebarbershop.com. Prices are as listed at the time of booking. If you are unsure which service to book, our team is happy to advise by phone or at the start of your appointment.
For first-time clients, we recommend booking a standard Haircut or a service matching what you know you want. Your barber will consult with you at the start of the appointment to make sure we are aligned before any work begins.
8. Service Satisfaction
We take pride in every service we perform at Prime. If something is not right, tell us — ideally before you leave the chair. We will always make time to adjust, correct, or discuss what we can do better.
If you have a concern after you have left, contact us within 24 hours using our website contact form or by phone. We do not offer refunds on services already rendered, but we are committed to standing behind our work and making things right.
9. Health and Safety
We maintain a clean, professional environment at all times. All tools are sanitized between clients. If you are feeling unwell on the day of your appointment, please reschedule — we appreciate the consideration for our team and other clients, and we will never penalize a cancellation made for health reasons.
10. Contact
For booking questions or concerns:
Phone: available on our website and Google Business Profile
Online booking: via Booksy, linked from https://www.primebarbershop.com
Prime Barbershop Inc | 201 9th Ave, New York, NY 10011, United States
We aim to respond to all appointment booking inquiries within the same business day.